Refund policy

EFFECTIVE DATE OF CURRENT POLICY: NOVEMBER 1, 2023

We welcome your feedback with regards to any of our products or services.

Should you want to return a product, please return to the original point of purchase along with the original receipt. Please confirm the return policy at the original point of purchase, as each retail store has their own return policy. If you buy Brightside Style products from unauthorized retailers or other unauthorized sources, we regret that we cannot assist you with any problems that you may encounter.

Brightside Style may offer either an exchange, store credit or refund on unopened and unused items providing that goods are returned to us within 30 calendar days with proof of purchase (receipt or invoice). Products from the Brightside Style website may be returned by mail (please ship the return package to: Brightside Style, 12655 Danielson Court, Suite 312, Poway, CA 92064.

You are responsible for the shipping and additional postage charges. Please retain your shipping receipt until you are certain your return has been received by Brightside Style. Orders and/or products that include a special offer, gift with purchase, gift cards, or special shipping offer are final sale. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@brightsidestyle.com.